Terms of Service

These Terms of Service ("Terms") govern your access to and use of EZText, an AI texting agent platform for small and medium-sized businesses. By creating an account, paying for a subscription, or using the service, you agree to these Terms. If you do not agree, do not use EZText.

Last updated: June 25, 2026

1. Agreement to these Terms

These Terms form a binding agreement between you (the "Operator," "you," or "your") and EZText ("EZText," "we," "us," or "our"). By clicking "Get started," signing up, paying for a subscription, or otherwise accessing or using the service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you are accessing or using EZText on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms, and "you" and "Operator" refer to that entity.

2. Description of the service

EZText is a software-as-a-service platform that connects a phone number you control (or that we provision on your behalf) to an artificial intelligence assistant. The assistant is trained on your public website, documents, FAQs, and any additional context you provide. When inbound text messages (SMS or iMessage) arrive at the connected number, EZText generates and sends a reply on your behalf in your voice. You retain full visibility into every message through an Operator portal, can edit the assistant's knowledge and rules at any time, and can manually take over any conversation.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. The service is intended for legitimate businesses operating in a lawful manner. You may not use the service if you are barred from receiving services under applicable law or if your account has previously been terminated by us for breach of these Terms.

4. Accounts and security

4.1 Access

EZText issues a unique private access code to each Operator account rather than using traditional email-and-password sign-in. Treat your access code as confidential. You are responsible for all activity that occurs under your access code, and you must notify us promptly if you suspect unauthorized access.

4.2 Accuracy

You agree to provide accurate, current, and complete information when creating and maintaining your account, including business name, website, contact email, and payment information.

4.3 One Operator per account

Each EZText account corresponds to one Operator. Reselling, white- labeling, or providing EZText to third parties as a service requires a separate written agreement with us.

5. Subscriptions, billing, and renewal

5.1 Subscription plans

EZText is offered as a recurring subscription billed monthly in advance. Available plans and current pricing are displayed at sign-up and may be updated from time to time. Your invoice or receipt will reflect the plan and price in effect at the start of each billing cycle.

5.2 Payment

Billing is processed by our payment provider, Stripe. By providing a payment method, you authorize EZText to charge that method for all fees due, including the recurring subscription fee, applicable taxes, and any add-ons you have enabled. Fees are quoted and charged in United States dollars unless otherwise stated.

5.3 Auto-renewal

Your subscription will automatically renew at the end of each billing cycle for another cycle of the same length, at the then-current price, unless you cancel before the renewal date. You can cancel at any time from your Operator portal or by contacting support.

5.4 Taxes

Fees are exclusive of taxes. You are responsible for any sales, use, value-added, withholding, or similar tax associated with your subscription, except for taxes based on our net income.

5.5 Late or failed payments

If a payment fails, we will attempt to charge your payment method again over a short window. If the payment continues to fail, we may suspend or terminate the service. You remain responsible for any outstanding balance.

6. Free trials and promotional codes

EZText may offer free trials or promotional discount codes from time to time. Trials and promo codes are subject to additional terms presented at the time of offer. Unless otherwise stated:

• A free trial converts to a paid subscription automatically at the end of the trial period unless you cancel beforehand.
• Promotional codes are non-transferable, may not be combined with other offers, may be limited to first-time customers, and may be revoked or modified at any time before redemption.
• One promotional code per account.

7. Cancellation and refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle; you will continue to have access through that date. Except where required by law or expressly stated otherwise, fees already paid are non-refundable, including for partial billing periods, unused features, and downgrades mid-cycle. If you believe you have been billed in error, submit an outreach through our website at https://eztext.co/ within 30 days of the charge.

8. Acceptable Use Policy

You agree not to use EZText, and not to permit anyone else using your account to use EZText, in any way that:

• Violates any applicable law, regulation, court order, or third-party right (including without limitation the TCPA, CAN-SPAM Act, FTC Act, state consumer protection laws, GDPR, CCPA, and equivalent international laws).
• Sends unsolicited messages, spam, bulk marketing without consent, or any communication for which the recipient has not provided required prior consent.
• Promotes, facilitates, or attempts to engage in fraud, deception, money laundering, illegal gambling, illegal drugs, weapons sales prohibited by law, human trafficking, or any other unlawful activity.
• Sends or attempts to send messages that harass, threaten, defame, or impersonate another person or entity.
• Distributes malware, viruses, ransomware, phishing links, or any other malicious code.
• Attempts to reverse-engineer, decompile, scrape at scale, probe for vulnerabilities, or otherwise interfere with the integrity of the EZText service.
• Attempts to extract another Operator's data, prompt content, or model behavior.
• Resells, repackages, or sublicenses the service except under a separate written agreement.
• Uses the service to operate a competing AI texting platform.

We may, but are not required to, investigate suspected violations of this Acceptable Use Policy. We may suspend or terminate accounts that we reasonably believe are in violation, with or without notice.

9. Operator responsibilities (TCPA, consent, content)

You acknowledge and agree that you are solely responsible for:

• Obtaining and maintaining all required prior express written consent (where applicable) from each End User before sending or causing the service to send any marketing or promotional text message, in compliance with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, A2P 10DLC requirements, applicable state laws, and equivalent international laws;
• Providing legally required disclosures to End Users, including how to opt out (STOP), get help (HELP), and contact your business;
• The content of all messages sent through the service, including ones generated by the AI agent based on your inputs;
• Your business's compliance with industry-specific regulations (for example, HIPAA for healthcare, COPPA for services directed to children, financial services regulations, etc.). EZText is not a HIPAA-compliant platform by default; do not use it to transmit Protected Health Information unless a separate Business Associate Agreement has been signed by us;
• Honoring opt-out requests and not re-engaging End Users who have opted out;
• Maintaining accurate business information so the AI assistant does not communicate stale or misleading details to End Users.

10. AI-generated content disclaimer

The agent's responses are generated by a large language model. Outputs may be inaccurate, incomplete, or otherwise not suited to every situation. You are responsible for reviewing the agent's behavior and ensuring it represents your business correctly.

EZText provides tools to constrain the agent's behavior (universal rules, per-agent rules, knowledge files, output policy enforcement) and surfaces every conversation in your portal so you can review and correct course. Even with these tools, AI responses may occasionally be wrong, off-tone, or unhelpful. Do not rely on the assistant for medical, legal, financial, or other professional advice; do not permit the assistant to make binding commitments on your behalf (such as guaranteeing prices or scheduling without your review) unless you have explicitly configured the assistant to do so and accept the resulting risk.

11. End User communications

End Users (the customers, prospects, and other individuals who text a phone number connected to EZText) are not parties to these Terms and do not have an EZText account. The legal relationship with each End User belongs to you, the Operator. You agree to handle End User inquiries, complaints, opt-out requests, and any disputes arising from your use of the service. We may communicate directly with End Users only to the extent reasonably necessary to operate the service, enforce these Terms, or comply with law.

12. Intellectual property

The EZText service, including the software, infrastructure, user interface, AI prompts and rules we author, documentation, trademarks, logos, and marketing site content, is and remains the property of EZText and its licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to access and use the service for your business during the term of your subscription. No other rights are granted, by implication or otherwise.

13. Operator content and license grant

You retain all rights in the content you upload to or provide through EZText, including website content, FAQs, documents, knowledge base additions, conversation history captured by your account, and any rules or instructions you configure ("Operator Content"). You grant EZText a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, modify (only for formatting or technical purposes), and display Operator Content solely to provide and improve the service to you, to enforce these Terms, and as otherwise permitted by our Privacy Policy. We do not use Operator Content to train base AI models. The license terminates when you delete the Operator Content or terminate your account, except that we may retain backup copies for a reasonable period.

You represent and warrant that you own or have all necessary rights to Operator Content and that Operator Content does not infringe any third-party right or violate any law.

14. Feedback

If you send us suggestions, ideas, improvements, or other feedback about the service, you grant EZText a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without obligation to you.

15. Confidentiality

Each party agrees to protect the other party's confidential information using the same degree of care it uses for its own similar confidential information (and in no event less than reasonable care), and to use confidential information only to perform obligations or exercise rights under these Terms. "Confidential information" includes non-public business information, pricing, technical information, your access code, and Operator Content. Confidential information does not include information that is or becomes public through no fault of the receiving party, is independently developed without use of the other party's information, or is required to be disclosed by law or court order (in which case the receiving party will give reasonable advance notice where legally permitted).

16. Third-party services

EZText integrates with third-party services, including Anthropic (for AI inference), Sendblue (for SMS delivery), Vercel (for hosting), GitHub (for content storage), and Stripe (for payments). Your use of those services is also subject to their terms and privacy policies. EZText is not responsible for third-party service interruptions, pricing changes by those providers, or actions of those providers, except as expressly set forth in these Terms.

17. Termination and suspension

17.1 By you

You may cancel your subscription at any time, with effect at the end of the then-current billing cycle, as described in Section 7.

17.2 By us

We may suspend or terminate your access to the service, in whole or in part, with or without notice, if we reasonably believe you have violated these Terms (including the Acceptable Use Policy or your Operator Responsibilities under Section 9), if your payment fails and is not cured within a reasonable time, if required by law, or to protect the integrity, security, or reputation of the service.

17.3 Effect of termination

Upon termination, your right to access and use the service ends. Your Operator Content will be retained for a reasonable period to allow you to export it, after which we may delete it in accordance with our retention schedule. Provisions of these Terms that by their nature should survive termination (including Sections 12-15, 18-24, 26) survive.

18. Modifications to the service

EZText is under active development. We may, at our discretion, add, modify, suspend, or discontinue any feature of the service at any time. We will make reasonable efforts to provide advance notice of material reductions in functionality of paid features. We are not liable to you or any third party for any modification, suspension, or discontinuance of the service, except where you are entitled to a pro-rata refund of unused prepaid fees attributable to a discontinued paid feature.

19. Disclaimers of warranties

The service is provided "AS IS" and "AS AVAILABLE," without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by law, EZText disclaims all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

EZText does not warrant that the service will be uninterrupted, secure, error-free, free of malware, or that defects will be corrected, that the AI assistant will produce any particular result, or that the service will meet your business requirements. You acknowledge that you bear the entire risk of selecting the service for your business needs and the results obtained from it.

20. Limitation of liability

To the maximum extent permitted by law, in no event will EZText, its affiliates, officers, employees, agents, suppliers, or licensors be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including without limitation lost profits, lost revenue, lost business opportunity, lost goodwill, or lost data, arising out of or related to the service or these Terms, even if EZText has been advised of the possibility of such damages.

In no event will EZText's aggregate liability arising out of or related to these Terms exceed the greater of (a) the amounts you paid to EZText for the service in the three (3) months immediately preceding the event giving rise to the claim, or (b) one hundred United States dollars ($100).

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or limitations on certain implied warranties; in such cases, the above limitations apply to the maximum extent permitted by law.

21. Indemnification

You agree to defend, indemnify, and hold harmless EZText, its affiliates, and their respective officers, directors, employees, agents, suppliers, and licensors from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Operator Content, (b) your use of the service in violation of these Terms or applicable law, (c) your violation of the TCPA, CAN-SPAM, GDPR, CCPA, CTIA Messaging Principles, A2P 10DLC requirements, or any other law governing messaging, (d) any dispute between you and an End User, (e) your violation of any third-party right, including intellectual property or privacy rights, and (f) your gross negligence, willful misconduct, or fraud.

EZText will promptly notify you of any claim subject to indemnification. You will have sole control of the defense and settlement, provided that you will not enter into any settlement that imposes liability or admission of fault on EZText without our prior written consent.

22. Governing law

These Terms are governed by and construed in accordance with the laws of the State of New Jersey, United States, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

23. Dispute resolution; arbitration; class action waiver

Please read this section carefully. It affects your legal rights, including a waiver of your right to a jury trial and to participate in a class action.

23.1 Informal resolution first

Before filing any formal proceeding, you agree to attempt to resolve any dispute informally by submitting an outreach through our website at https://eztext.co/ with a written description of the dispute, your contact information, and the relief you seek. We will attempt to resolve the dispute within 60 days of receipt.

23.2 Binding arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or related to these Terms or the service that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect. The arbitration will be conducted in English, in Newark, New Jersey, or another mutually agreed location, or by video conference. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

23.3 Class action waiver

You and EZText agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Unless both parties agree otherwise, the arbitrator may not consolidate or join more than one party's claims.

23.4 Exceptions

Notwithstanding the above, either party may bring an individual action in small-claims court or seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or address a breach of confidentiality.

23.5 Opt-out

You may opt out of the arbitration provision in Section 23.2 and the class action waiver in Section 23.3 by submitting an outreach through our website at https://eztext.co/ within 30 days of first agreeing to these Terms, stating clearly that you opt out. Opting out does not affect any other provision of these Terms.

24. Force majeure

Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, internet or telecommunications outages, third-party service outages, or pandemic.

25. Modifications to these Terms

We may update these Terms from time to time. The updated Terms will be posted at this URL with a new "Last updated" date. For material changes, we will provide additional notice (such as an email or in-portal notification) before the change takes effect. Your continued use of the service after the effective date constitutes acceptance. If you do not agree to a change, you must stop using the service and cancel your subscription.

26. Severability, assignment, and entire agreement

If any provision of these Terms is held unenforceable or invalid, the remaining provisions remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable, preserving the parties' original intent.

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets. Any attempted assignment in violation of this provision is void.

These Terms, together with the Privacy Policy and any additional terms presented at sign-up or for a specific feature, constitute the entire agreement between you and EZText regarding the service and supersede all prior or contemporaneous understandings.

No waiver of any term will be deemed a further or continuing waiver, and our failure to enforce any right or provision is not a waiver of that right or provision. Section headings are for convenience only and do not affect interpretation.

27. Contact

Questions about these Terms, billing inquiries, account-related requests, and all other correspondence should be submitted through our website at https://eztext.co/. We do not maintain a public-facing email address; routing all inquiries through the website lets us verify the requester, track the matter, and respond securely.

EZText
Web: https://eztext.co/

See also our Privacy Policy.